Mobile App
Same encryption, same retention limits. App permissions (camera, location) are optional and logged separately. You approve each one at install.
LEGAL REFERENCE
Your data. Our responsibility.
We've built ug bet around your privacy. Every time you log in, deposit through DANA, OVO, GoPay or QRIS, or explore our live tables and slots, your information...
Data ProtectionAccount SecurityPayment PrivacyTransparent PracticesYour Control
What we collect and why
When you open your ug bet account, we collect your name, email, phone number and identity details to verify your age and location in supported regions. Your payment data — whether you deposit via DANA, OVO, GoPay or QRIS — is tokenised and never stored on our servers. We also log your gameplay activity, session timestamps and device information to detect fraud,
improve your experience and comply with local Indonesian regulations where applicable. All data is encrypted in transit and at rest. We do not sell your information to third parties.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
HELP CHANNELS
Questions about your privacy?
Privacy Team
Email our dedicated privacy desk at [email protected]. We respond to all requests within 48 hours. Include your account ID and describe your concern.
Live Chat
Open the help widget in your account lobby. Our support team can explain how your specific data is used and help you request access or deletion.
Data Subject Requests
We honor GDPR and Indonesian data-protection requests. Submit via our Account Settings > Privacy Portal or email [email protected] with your full name and account email.
EDITORIAL CLARITY
How we keep your trust
Encryption Standard
All traffic to ug bet uses TLS 1.3. Your DANA, OVO, GoPay and QRIS transactions are processed through PCI-DSS Level...
Third-Party Audits
Our privacy controls are audited quarterly by independent security firms. Audit reports are available to regulatory bodies in supported Indonesian...
Data Retention Limits
We delete inactive account data after 24 months. Deposit records for DANA, OVO, GoPay and QRIS are retained for 7...
Breach Protocol
If your account or payment data is compromised, we notify you within 24 hours and reset your session tokens immediately...
Consent Granularity
You control each data-use category in Account Settings. Disable marketing emails, gameplay tracking or device analytics independently. Essentials for fraud...
Jurisdiction Clarity
ug bet operates in supported regions of Indonesia under applicable local law. Your data is stored in regional data centres...
SIDE BY SIDE
Our policy across all platforms
Desktop Lobby
Cookies store your language and UI preferences only. No tracking pixels. Analytics are anonymised. Session data expires after 30 minutes of inactivity.
Live Dealer Tables
Stream encryption is separate from account encryption. Your face and voice are never stored. Table feeds are live-only; no recording or replay on our servers.
Sportsbook Bets
Bet history stays on your account indefinitely for dispute resolution. We don't share your betting patterns with odds providers or third parties.
Slot Rooms
Gameplay logs (spin counts, win events) are anonymised after 90 days for RTP auditing. Individual spin results are never linked to your name after that window.
Payment Portal
DANA, OVO, GoPay and QRIS credentials are never stored. We receive a token from each provider and forget the original after the transaction settles.
Account Recovery
If you lose access, we verify identity through email, phone and KTP number. Recovery doesn't expose old passwords. New session tokens are issued fresh after verification.
What makes our privacy stance stand out
Zero Third-Party Ad Networks
We don't use Google Analytics, Facebook Pixel or similar trackers. Your lobby behaviour stays between you and ug bet. No retargeting ads follow you across the web.
Payment Isolation
DANA, OVO, GoPay and QRIS payments are processed via tokenised vaults. We never see your full card or e-wallet credentials. Your provider holds that, not us.
Transparent Logging
Every data access inside ug bet is timestamped and logged. You can download your access log from Account Settings > Privacy > Data Activity to see who viewed what, when.
Automatic Anonymisation
After 90 days, your gameplay data is hashed and your name is stripped. We keep behavioural patterns for game improvement, but never linked to your identity.
Portable Data Export
Request your full account data in JSON format anytime. Includes all bets, deposits, chat logs and device history. Download directly or we'll email it within 3 business days.
Right to Forget
Close your account and request total deletion. We purge your account, bets, chat and identity within 30 days. DANA, OVO, GoPay and QRIS transaction records stay for tax compliance only.
Privacy questions answered
No. We never sell, lease or share your personal data with third parties. Your DANA, OVO, GoPay or QRIS payment history, bets and chat logs are private to ug bet only. Compliance with authorities requires a legal warrant.
Bet records and transaction logs stay for 7 years per Indonesian accounting law. After that, they're deleted. If you close your account, we anonymise older records after 30 days and purge personal identifiers within 90 days.
Yes. Go to Account Settings > Notifications > Email Preferences and toggle off promotional messages. You'll still receive transaction receipts, security alerts and policy updates. Toggling off doesn't affect your access or balances.
Never. We use tokenised payment gateways certified to PCI-DSS Level 1 standards. Your provider (QRIS network, DANA, OVO or GoPay) holds your credentials. ug bet only receives a one-time token to confirm the deposit succeeded.
We notify you within 24 hours with details of what was accessed. We reset your session tokens immediately and offer free identity-protection monitoring for 12 months. We also inform Indonesian regulatory bodies and cooperate with investigations.
Yes. Go to Account Settings > Privacy > Download My Data. You'll get a JSON file with your account profile, all bets, chat logs, device history and payment summaries within minutes. No fees or delays.
We analyse anonymous patterns — not your name — to see which slot features players interact with most, which live tables have long waits, and which sportsbook markets draw interest. This helps us pick better game titles and balance lobby traffic, but never targets you personally.